**************************************************************** AVAYA WIRELESS PROBLEM REPORT FORM With this form please report any difficulties or problems encountered during installation or during normal use of your Avaya Wireless product(s). Please help us helping you by completing this problem report form. Send the problem report form by Email or Fax to your authorized Avaya Wireless reseller. A list of addresses can be retrieved from the Avaya website at: HTTP://www.AVAYA.COM/Support in the "Contact & Ordering" section. If possible, please attach/include printout or screencapture of the Client Manager, Help, Version Info. This information can also be saved in a file by the Client Manager, Advanced, Card Diagnostics, Generate Report function. **************************************************************** C O N T A C T I N F O R M A T I O N: Date: ______________________________________ Customer Name: ______________________________________ Contact name: ______________________________________ Telephone: ______________________________________ Email address / Fax: ______________________________________ P R O D U C T I N F O R M A T I O N: Products Used: [ ] Avaya Wireless PC Card [ ] Avaya Wireless ISA Adapter [ ] Avaya Wireless PCI Adapter [ ] Avaya Wireless USB Client [ ] Avaya Wireless RG-I [ ] Avaya Wireless AP-I [ ] Avaya Wireless AP-II [ ] Avaya Wireless COR-II [ ] Avaya Wireless ROR-II Part Number (P/N): ______________________________________ Serial Number (S/N): ______________________________________ S O F T W A R E (Check the readme.txt file or Client Manager, Help, Version Info) Driver Name: [ ] Avaya Wireless NDIS 3 Miniport Driver [ ] Avaya Wireless NDIS 4 Miniport Driver [ ] Avaya Wireless NDIS 5 Miniport Driver [ ] Avaya Wireless NDIS 5 USB Driver [ ] Avaya Wireless OR Client Driver [ ] Avaya Wireless Windows CE Driver ______________________________________ Variant and Version: ______________________________________ Utility Name: [ ] Client Manager [ ] AP Manager [ ] AP PRO Manager (WaveMANAGER/PRO) [ ] AP Telnet CLI Proxy [ ] OR Manager [ ] RG Setup Utility [ ] WSU (Card Firmware Update) ______________________________________ Variant and Version: ______________________________________ Obtained from: [ ] The ORiNOCO CD-ROM, labeled: (e.g. Spring 2001) ______________________________________ [ ] My MS-Windows CD-ROM [ ] My Computer's hard disk (pre-installed) [ ] The Internet [ ] Avaya website http://www.Avaya.com/Support [ ] Other Internet Site: ____________________________ I N F O R M A T IO N A B O U T Y O U R C O M P U T E R Manufacturer: ______________________________________ Type (name/number): ______________________________________ Processor type: [ ] Intel Pentium ____type ______MHz [ ] AMD ____________type ______MHz [ ] Other: _________________________________ Bus type: [ ] PC Card (PCMCIA) [ ] ISA [ ] PCI [ ] Mini PCI [ ] USB Operating System: [ ] MS-Windows 95 [ ] MS-Windows 95 A (OSR1) [ ] MS-Windows 95 B (OSR2) [ ] MS-Windows 98 [ ] MS-Windows 98 SE (Second Edition) [ ] MS-Windows Milennium Edition [ ] MS-Windows 2000 Service Pack ___________________ [ ] MS-Windows NT v4 Service Pack ___________________ Card Manager ___________________ [ ] MS-Windows CE version __________ [ ] Linux, Distribution & version: _________________________________ [ ] MacOS Release __________________ [ ] DOS Version ____________________ [ ] Other: _________________________ N E T W O R K S E T T I N G S Describe your Network: Wireless computers connected via: [ ] Access Point (AP-I or AP-II) [ ] Residential Gateway RG-1000 [ ] Peer-to-Peer workgroup [ ] Outdoor Router P-t-P/P-t-MP [ ] Other: _________________________________ Network Operating System [ ] Microsoft Networking Version: ________________________ [ ] Other, please specify: Name: ________________________ Type: ________________________ Version: ________________________ Network Protocols: [ ] TCP/IP [ ] IPX/SPX [ ] NetBEUI [ ] Other: __________________________ Frame Type (if known) [ ] 802.3 [ ] Ethernet-II [ ] Other: __________________________ IP Address Settings [ ] via DHCP [ ] Fixed: IP Address: _____________________ Subnet Mask: ____________________ Gateway: ________________________ P R O B L E M D E S C R I P T I O N: LED behavior [ ] LED activity seems normal [ ] NO LED activity at all [ ] Unexpected LED behavior (please describe): ___________________________________________________________ ___________________________________________________________ Error/warning message [ ] None [ ] Yes (describe complete message): ___________________________________________________________ ___________________________________________________________ When did the error occur: [ ] Upon first-time installation [ ] When I was trying to update the [ ] Driver [ ] Utility [ ] Card firmware using WSU [ ] Access Point Embedded S/W [ ] When I tried to uninstall the software [ ] Other, please describe: ___________________________________________________________ ___________________________________________________________ **************************************************************** If your problem is related to an Access Point (AP-I or AP-II) or Outdoor Router (COR-II or ROR-II), please include the folowing information: Wireless Interface(s): (See Manager, Monitor / Interface) [ ] Slot A (Interface 2) Description ________________________ MAC Address ________________________ Encryption Enabled Y / N [ ] Slot B (Interface 3) Description ________________________ MAC Address ________________________ Encryption Enabled Y / N Ethernet Interface: [ ] 10BASE-T (10 Mbit/s, UTP/RJ 45) [ ] 10BASE2 (10 Mbit/s) [ ] 100BASE-T (100 Mbit/s, UTP/RJ 45) Version of Embedded S/W: _______________________________ (also refered as kernel or image) IP Address Settings [ ] via DHCP [ ] Fixed: IP Address: ________________________ Subnet Mask: _______________________ Default Router: ____________________ If possible, please attach/include printouts or screencaptures of the following Manager Monitor screens: Monitor / System Monitor / Interface / Interface 1 Monitor / Interface / Interface 2 Monitor / Interface / Interface 3 Monitor / Wireless / Interface 2 Monitor / Wireless / Interface 3 **************************************************************** If your problem is related to the RG-1000, please include the folowing information: Version of Embedded S/W in RG: _______________________________ This version can be found in the "About" box in the RG Setup Utility. Press F12 to get the about box. Please add the following files that can be found in the folder in which the RG-1000 Setup Utility has been installed (The default folder for the installation is:C:\Program Files\ORiNOCO\Rg): * file ISPcheck.log * file RG-1000.cnf Other Comments: ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ **************************************************************** END OF FORM THANK YOU FOR YOUR EFFORT HELPING US HELPING YOU ****************************************************************